Nearly 90% of people appealing against their business rate levels are unhappy with the Valuation Office Agency’s new appeals system.
Responding to a Freedom of Information Act request, the agency confirmed a survey of nearly 850 users had found that 72% were ‘very dissatisfied’ and 17% ‘dissatisfied’ with the new service. The new system was introduced to address a massive backlog of appeals: some 300,000 lodged under the old system remain unresolved.
Want full article access?
Receive The MJ magazine each week and gain access to all the content on this website with a subscription.
Full website content includes additional, exclusive commentary and analysis on the issues affecting local government.
Already a subscriber? Login