Increased collaboration with communities, including collecting regular feedback on council services, can help authorities improve engagement from local people and enhance the quality of the services they provide. How can they get this right?

As well as having strategic priorities, such as improving the prosperity and the quality of life of their local areas, addressing pandemic-related challenges and the race to net-zero carbon are dominating the agendas of many local authorities. Effective collaboration with their communities can help local authorities achieve these goals more effectively while optimising the use of available resources.