Dr Andrew Larner
Designing the future of care systems
During the pandemic we have all learned that working online is more than just moving the existing processes online. How we work and even what we do needs to be designed for the medium. We recently supported a design workshop with a number of authorities and the consensus was very clear that design methods have come on leaps and bounds in placing the customer at the centre, some are less effective at determining whether we have built the future we need.
Reflection on the year gone for iESE and the challenges ahead
Chief executive of iESE Dr Andrew Larner looks back on an unusual year, and highlights the creation of the next generation of care records management as a significant task for the year ahead.
Redesigning coaching and mentoring for the digital age
iESE, as a part of its pro bono sector support role, is developing Alchemy, a new resource that supports individuals to take the next step in their leadership journey, says its chief executive Dr Andrew Larner.
Alchemy – leadership in the pandemic age?
During the pandemic leadership has been tested across every sector in so many different ways, says Dr Andrew Larner. Now iESE is looking at how it can learn from new models of leadership and share best practice
New Year wishes
With a difficult year ahead of us iESE is renewing its commitment to public service transformation – and wants volunteers to help, says Dr Andrew Larner.
Lessons learned in 2020, make for a better 2021
Sharing best practice across the public sector is even more important now than it was before the pandemic, says Dr Andrew Larner.
Responding to the threat of ransomware
Following recent local government ransomware attacks – and a warning from the cabinet office – Dr Andrew Larner considers what councils can do to boost cyber security.
Terminating transmission: emerging best practice in COVID adaptation
As a sector we need to lead the adoption of best practice on managing the risks from coronavirus for the benefit of our communities, says Dr Andrew Larner - 'and we are trusted to solve some of the privacy issues'.
Has the pandemic depreciated climate change?
As we head for the second wave of the pandemic, Dr Andrew Larner says we must not take our eye of the ball on climate change
A time for vigilance as ransomware threat still looms
Among the many recently identified threat vectors that should concern local government is a malware threat group known as APT12, which has been attributed to China, warns chief executive of the iESE Dr Andrew Larner.
Covid-19: Recovery or Adaptation?
In response to the challenges posed by COVID-19, adaptation rather than returning to the ‘old normal’ is the way ahead, says chief executive of the Improvement & Efficiency Social Enterprise (iESE) Dr Andrew Larner.
Creating the rainbow together
Councils' response to COVID-19 has been phenomenal, says Dr Andrew Larner - and he hopes that Government will respond to the sector as capably as the sector has risen to the challenge of the pandemic.
Defending our communities in the digital age
It is now possible to put cyber defence on the front foot; you don’t need to have seen the type of attack before to trap it and kill it, says Dr Andrew Larner.
A fair care package at a fair price with fair wages
Dr Andrew Larner says it is more important than ever to understand whether a fair price is being paid for a package of care that is fair to the service user
Improvement and innovation at your fingertips
Dr Andrew Larner says iESE has developed an improvement and innovation model to support exchange of the latest local government practice that is inclusive and easy to use.
Big data, big opportunity
Dr Andrew Larner says it would be impossible for councils to ignore the increasing wave of big data - and embracing the change seems to be at the forefront of local authority evolution.
From customer experience to thriving community
A design approach is still important to maintain, but the design rules for a community-centric approach can be fundamentally different to those of a customer-centric approach, says Dr Andrew Larner of iESE.
Only transformation will make care sustainable
Dr Andrew Larner argues that, along with some dedicated funding, transformation could provide part of a solution that delivers sustainable change in adult social care.
Understanding local improvement
Dr Andrew Larner explains why recent BBC documentary ‘Who’s Spending Britain’s Billions?’ shows greater understanding is needed about council transformation
Councils look fit to face Autumn Statement
Dr Andrew Larner examines the common themes behind local government's requests for the Autumn Statement