Nigel Bates
Talking about the 'now generation'
Nigel Bates outlines how local authorities can respond to ever higher customer expectations to drive service improvements & satisfaction.
Social Care from a new perspective
Nigel Bates looks at the scale of the new challenges facing the new Clinical Commissioning Groups.
Engagement – the key to service innovation
With a bigger budget and increasing demand comes a bigger challenge to maximise efficiencies, says Nigel Bates.