complaints
Leader bullied two senior officers, report finds
A council leader’s behaviour towards two senior officers amounted to bullying, a report into a code of conduct complaint has found.
Council appeared to be in ‘crisis management mode’
‘Multiple and repeated’ failures by Hammersmith & Fulham LBC left residents feeling ‘anything but secure in their homes,’ an investigation has found.
Council victory in landmark legal case
Anyone wishing to launch a legal challenge against a council may have go through its complaints procedure first, following a judgement by the Court of Appeal.
Incoming Ombudsman defends lack of experience
The woman due to become the new Local Government and Social Care Ombudsman has defended her lack of experience in the sectors.
Getting the basics right
Paul Najsarek says these may not be easy times for public services, but a focus by councils on complaint management must be part of the basics. Ann McGauran reports