Human Learning Systems’ public service for the real world

By Dawn Plimmer | 21 July 2021

For decades we have been immersed in New Public Management (NPM) – managing public services in a way that views change as linear and something to be controlled based on ‘managers, markets and metrics’. But it is becoming increasingly clear that targets and competition often undermine and distract from what actually matters when it comes to supporting people and places.

Over the past few years, a growing movement of people and organisations across sectors have been exploring Human Learning Systems (HLS) as an alternative to NPM. It is a way of responding to the complexity of the real world through a more human, connected and adaptive approach.

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