Putting service users in the driving seat

By Ann Workman | 12 April 2022

Surveys, feedback, service user groups. They are all traditional ways of involving people in decision-making and shaping adult social care services. Are they useful? Yes. Do they push the boundaries? Not as far as we would like.

Putting service users at the centre of everything we do in adult social care is hardly a new concept for local councils, but it is one that brings all manner of possibilities.

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