Title

HUMAN RESOURCES

We need to focus on developing our collective resilience

Claire Kober says that while the tendency in a crisis is to fix the urgent and push everything else aside, 'taking time to focus on developing our collective resilience feels to be just as important'.

Urgh. This wasn't the start to 2021 we were promised. Back in July the Prime Minister told us of his ambition of a ‘more significant return to normality' by Christmas. Earlier still, in March, it was claimed that we could eliminate the worst of the virus within 12 weeks. Instead it's been 10 months of unrealistic promises, stoked hopes and false dawns. No wonder the country has entered January, hardly the cheeriest of months, with a palpable sense of collective gloom.

This time around there's little talk of sourdough baking, DIY projects or fitness challenges. And many of us are finding the adrenaline that carried us through the first wave of pandemic simply isn't there 10 months on when the weather is colder and the days shorter. The novelty of home working wore off long ago.

Earlier this week I was talking to a colleague from Japan – a country that's also experiencing a third wave of infections far more worrying than those seen earlier in the pandemic – about the public mood there compared to the UK. His sense was that in Japan expectations had been more realistic about how long it would take for life to return to near normality. Turning to our own experience, in many respects it's the optimism bias that people have struggled with.

The challenge of pandemic fatigue is also shared through the layers of organisations across a broad range of companies and sectors.

Last month, an article in the Harvard Business Review, ‘How to lead when your team is exhausted – and you are, too' shone a spotlight on the issue, pointing out that, while the vaccine represents a light at the end of the tunnel, the home stretch will be long and take a greater toll on our personal and professional lives than we expect it to.

While the tendency in a crisis is to fix the urgent and push everything else aside, taking time to focus on developing our collective resilience, recognising that it operates as a muscle, feels to be just as important. So too is looking out for our friends, colleagues and those around us. Sometimes the simple things are the most important.

Claire Kober is managing director, homes, at the Pinnacle Group

@ClaireKober

HUMAN RESOURCES

Why local growth promotes unity

By Tom Lloyd Goodwin | 28 October 2025

Tackling inequality isn’t just about investing in the high-growth sectors of the Industrial Strategy. Dr Tom Lloyd-Goodwin argues it’s time to turn attention...

HUMAN RESOURCES

Community restoration

By Dan Peters | 28 October 2025

After last year’s horrific terror attack in Southport, Sefton Council has been working tirelessly to rebuild trust and unity across the borough. Chief execut...

HUMAN RESOURCES

Transforming public services in Liverpool City Region

By Kirsty McLean | 24 October 2025

Kirsty McLean reveals how the Liverpool-based Office for Public Service Innovation – working with the Cabinet Office’s Test, Learn and Grow programme – is la...

HUMAN RESOURCES

Test, Learn and Grow: Sheffield's family hubs

By Cllr Tom Hunt | 24 October 2025

Cllr Tom Hunt says Sheffield is aiming to build on the success of its Test, Learn and Grow pilot by launching a bold new Total Place approach that brings tog...