The delicate art of change management

By Irene Lucas | 28 May 2014

For its results to be truly effective and enduring, change at local authority level must be introduced gradually and its progress rigorously managed.

Regardless of how councils respond to government funding pressures, it’s critical to ensure that changes are clearly defined, resourced, executed and sustained if improved service user outcomes and cash savings are to be fully realised.

Councils are attempting to innovate as never before in response to funding challenges, both in their approach to service delivery and their methods of executing change.

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