The delicate art of change management

Change is always a process; never an event. It must be nurtured, carefully tended, encouraged over time, studied and understood. Irene Lucas maps the journey

For its results to be truly effective and enduring, change at local authority level must be introduced gradually and its progress rigorously managed.

Regardless of how councils respond to government funding pressures, it's critical to ensure that changes are clearly defined, resourced, executed and sustained if improved service user outcomes and cash savings are to be fully realised.

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