Governments and public sector organisations play an important role in creating the conditions for the effective delivery of public services. Responding to changes in technology by taking new approaches is key to providing high-quality services. But what does this look like in reality and how can technology be used to help create better outcomes, especially when working with external agencies and businesses that undertake licenced activity?

When we updated our own licensing system at the Gangmasters and Labour Abuse Authority (GLAA) this year, I learned several things about what it’s like to collaborate with a tech supplier on a licensing project, and how these lessons are universal - they can apply to your local authority as well as our central government operation. The value of a robust licensing product that gives efficiency savings, withstands high demand, and delivers valuable reporting insight, cannot be understated.