Ready to give our borough better?
That's ambition at work.

Haringey has potential. We’re investing in creating a better
borough for all our residents, with improved housing, thriving
streets, a regenerated Tottenham, strong communities and
safer neighbourhoods – somewhere people can be proud to
live and work. We’re overhauling our approach to customer
services and reinforcing the infrastructure that supports our
frontline services. To do this we need people to join our
senior team, people who share our determination to deliver
wide-reaching programmes. In these key roles, you’ll be at
the heart of our efforts, making large-scale change a reality
and helping make Haringey London’s borough of choice.

Assistant Director for Customer Services

Our Customer Service Transformation programme is designed
to substantially increase customer satisfaction through
improved quality of service, including better web access and a
more personalised offer. Against this backdrop of change and
improvement, you’ll see that we give residents outstanding customer
service that’s built on a solid, unified strategy. You’ll develop multiple
channels to access the council; continually monitor performance;
set the standard for partners, and ensure providers give value for
money. The result should be a council that’s responsive and easily
accessible, via modern, high-quality channels.

All these roles call for experienced senior managers who have
successfully led transformation before. Thanks to this background,
you’ll understand the challenges and the need to inspire the teams,
services and partners involved. Whatever your specialist field,
you must be a natural leader who sees the future as we do.

For further information and details of our retained consultants at Penna,
who can provide further insights into the roles, go to
www.haringeyambition.com