In previous articles I've explored the benefits of using data to deliver service improvements and identify need. This article looks at how data, data producers and triggers can drive down need while delivering a whole new world of support.

The tool I'm about to describe was first shown at the TechSevern conference in July. This was the first time we were able to show people something that we truly believe will disrupt the health and social care economy – all from Sunny (most of the time) Shropshire.