The provision of probation services has been subject to huge change in recent years. In 2007/08, Probation Boards across the country were abolished in favour of probation trusts those boards as the vehicle with which to start up.

Many of these trusts merged, and the largest merger of its kind, Staffordshire and West Midlands used pam as the vehicle for change.

This major transformation project delivered significant efficiency gains and opportunities for the management team, which without pam, would not have been realised.

Over the last five years, pam has been at the heart of strategic organisational and change related work for over 50% of the Probation Trusts.

Many of those same trusts, which are now being retired in favour of Community Rehabilitation Companies (CRC) are using pam to exit their world as well as leverage the platform to start up their new organisations.

Not only has pam been used in three incarnations of probation from boards to trusts and now CRC's, but the new IL3 (‘restricted') pan-government accredited version of the platform is being used by a number of Probation Trusts for complex multi-agency initiatives, such as restorative justice, integrated offender management and working with gangs.