BUSINESS

Commissioning's pivotal role on the road to transformation

Benjamin Taylor argues that skillful commissioning and taking responsibility for the results of your entire organisation is the way to successfully deliver public services.

Douglas Adams used to say London Weekend Television brought together the three most over-rated concepts known to humankind. This week, I found myself giving a presentation entitled Commissioning, partnership, transformation and leadership, which really required a similar disclaimer.

These words are so often abused and misused that their value is now entirely debatable. But, having named our partnership social enterprise The Public Service Transformation Academy (PSTA), I feel I have a duty to defend what they should mean. Commissioning, in particular, is often misunderstood – most frequently as a version of procurement.

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