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Delivering for tough times

Peter Thomas explains how Haringey LBC became the first council to adopt Number 10’s widely copied model for monitoring public service delivery and the benefits this reform has generated in the last 18 months

Tony Blair's Prime Minister's Delivery Unit (PMDU) is one of the most successful and imitated UK civil service reforms. But it wasn't until the arrival of ex-civil servant Zina Etheridge at Haringey LBC in 2013 that any one tried to imitate it in UK local government.

I joined PMDU in 2002 in its early days. When the PMDU's founder Sir Michael Barber left in 2005, I became the interim head of the unit.

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