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Don't ditch the back office

Not all bureaucracy is bad. Really effective public services depend on efficient back-room staff, say George Jones and John Stewart

Not all bureaucracy is bad. Really effective public services depend on efficient back-room administrative staff, say George Jones and John Stewart

As local authorities wrestle with the reality of cuts in expenditure, they are not helped by the Government's rhetoric which speaks of the simple solutions of eliminating ‘bureaucracy' and cutting down ‘back-room staff', often described as carrying out ‘non-jobs'.

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