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Empowering engagement: The future of Council Tax collection post-pandemic

Stephen Johnson looks at some steps councils can take to help build a next-generation service to effectively collect revenue and recover debt, whilst supporting wellbeing.

There's no escaping the financial impact of the coronavirus pandemic on local authorities.

Much-publicised figures make for difficult reading. Councils estimate that increased costs resulting from COVID-19 stand at £9.7bn, with £2.8bn resulting from lost income.

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