Councils are working hard to be leaders of place for their communities and, as Adam Fineberg explains, recalibrating their existing practices in a bid to achieve both better efficiencies and greater public engagement
Local authorities have each commissioned several transformation programmes over the last few years addressing a range of their activities and those of their public service-providing partners in the place.
Key over-riding issues are to achieve ‘efficiency savings', by promoting culture and behaviour change in those providing and using services.
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