Like all providers of adult care, Hampshire CC faces a combination of significant cost pressures and rising demand. Of the county's total population, around 16,000 vulnerable adults have been assessed as having ‘critical or substantial' needs. The majority of this group, 10,000-11,000 people, are receiving services at home.

For some time, Hampshire had recognised that telecare was a potentially powerful response to these demands. It enables better targeting of resources by ensuring that service users have constant access to emergency help at a low cost to the council. However, the previous piecemeal approach to telecare had used services from a range of different providers and only covered a few hundred people. Facing significant financial pressures, it recognised that a radical change was required.