With an overwhelming focus on digital transformation to deliver efficiencies, councils are looking for best practice to ensure their digital strategies are successful and meet the ongoing user requirements.  As we move to the Internet of Everything, public services must be able to adapt as quickly as the technology market surrounding them.

Cash collection, revenues and benefits need to move with the times in order to keep the money coming in.  A new generation of taxpayers expect automated simple processes and struggle to engage without them in a world where for many it is all they have known.