PluggedIn by Alex Thomson

Localis chief says councils must learn where Roy Hodgson failed in managing expectations.

Perceptions are relative. If expectations are high, delivery has to be high otherwise you will be deemed a failure. But if expectations are low, you can get away with a less than stellar performance.

And inconveniently expectations are not static, and therein lies a problem for both central and local government and for Roy Hodgson. 

Alex Thomson

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