The public sector is in danger of being seen as delivering poor value for money compared with the private sector, and improving performance must be the priority of the next prime minister, according to a new study.
In a paper The delivery challenge for the next government, the business advisory firm, Deloitte, warns the pressure is still on for public services to match rising levels of taxation. It adds: ‘It is no longer acceptable for the public sector to be simultaneously poorer at customer service than banks or utility companies, and more expensive to operate.'