The scandal of Mid Staffs hospital reminds us that no matter what targets are set it is the culture of the staff delivering the services that remains vital says Dan Corry.

The appalling events revealed to have occurred at Mid Staffs hospital should make all of us think hard about our public services and how best to organise them. The ill treatment and neglect of patients is hard to fathom and the legion of those who metaphorically – and literally – appear to have walked by on the other side is equally shocking.