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Responding positively to complaints

Is it possible for public services to truly learn from negative feedback to raise standards? Jonathan Werran investigates.

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By Jonathan Werran | 25 June 2013

Is it possible for public services to truly learn and adapt from complaints and use the negative feedback to raise standards?

In April 2012, local government ombudsman (LGO), Dr Jane Martin faced aggressive questioning from the communities and local government committee.

Jonathan Werran

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Jonathan Werran

Popular articles by Jonathan Werran

  1. Getting to the heart of the matter
  2. Appetite for construction
  3. A good time for the sector to have friends in high places
  4. Regeneration must get on its bike
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