ECONOMIC GROWTH

Can't get no satisfaction meeting residents' expectations?

Alex Thomson says meeting residents' expectations is a thankless task as anyone who has worked in government would know.

Most people are aware that Mick Jagger finds it hard to achieve Satisfaction – after all he's been banging on about it for nearly 50 years (and if you read the papers, not wholly truthfully).

It is more surprising that this doesn't seem to be a problem afflicting local government as one might imagine. With the sector facing the deepest spending cuts in living memory, Yesterday's papers were swift to Paint It Black, expecting the quality of services (and thus resident's satisfaction) to fall dramatically.

Alex Thomson

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