Almost 12 months into her role as chief executive of two districts, Charlie Adan outlines the progress that has been made – and what more needs to be done – in creating a 'smart' council.

It sounds like a question from a quantum physics exam – how do you sharpen up your delivery of positive outcomes for your community using just half of your original management capacity while effectively handling the interface with the same number of members as before? Protractors may not be used!