Why don't public services use charities and their volunteers much? The more I look at it the more it perplexes me.

As the dust settles on the election campaign we have just been through we will find that much remains the same in the land of public services. However much clever civil servants will have dressed it up, their welcome pack for new ministers will include a variation of ‘how do we cope with shrinking budgets and increasing demand?' and ‘how do we get services to deliver what people want and what works?'