Data breaches and cyber-attacks have become almost a way of life for the UK's local authorities today. The number of incidents reported to the Information Commissioner's Office (ICO) soared 44% between Q1 and Q2 this year. Today, it's clearly not a case of ‘if' but ‘when' organisations are hit. But the focus is still primarily on preventing external threats. In reality, there's a much bigger and harder-to-contain risk associated with those who already have privileged access to your network: your employees.

IT leaders therefore need to refocus on controlling the insider threat. And the service desk is the prime candidate to lead such efforts, backed up with multi-layered and automated endpoint security tools.