Leading from the Front

By Richard Giblin | 23 November 2016

Richard Giblin looks at how the service desk can help mitigate the insider cyber threat

Time to fight back

By Richard Giblin | 07 November 2016

Cloud and mobile technologies offer a fantastic way to do more with less, says Richard Giblin

Lack of agility in technology is a damaging blow for central government

By Richard Giblin | 29 May 2012

Richard Giblin looks at how the success in how shared services have achieved in reducing costs an...

Enabling citizen engagement 2.0

By Richard Giblin | 23 April 2012

If there's one thing positive to come out of this new age of austerity,it's the bottom up changes...

Understanding the future citizen's needs

By Richard Giblin | 10 April 2012

How do councils understand and communicate with the citizen of the future? Richard Giblin,of Pitn...

Bulldog spirit' permeates the SOLACE annual dinner

By Richard Giblin | 23 February 2012

Richard Giblin of Pitney Bowes Software finds an upbeat mood among chief executives attending the...