AI

AI for the People: A brighter future for public service delivery in 2025

Martin Neale says AI is poised to make a significant impact on the public sector, but he cautions that the path to its adoption is about evolution, not revolution.

© Phonlamai Photo/Shutterstock.com

We're standing at a turning point for the public sector. Increasing demands, dwindling resources, and stretched budgets are the norm, while customer expectations continue to rise. It may feel like a tough balancing act, but as technology advances, it offers a solution to these challenges.

Artificial Intelligence (AI) has emerged as a powerful tool to transform public service delivery. By automating routine tasks, analysing complex datasets, and personalising services, AI can transform your customers' experiences and reshape how councils serve their communities.

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