Time for long-term thinking

By Gillian Guy | 14 June 2017

Gillian Guy looks at recent research on the wider impact of mental health conditions, and highlig...

Learning from complaints

By Gillian Guy | 15 June 2016

Gillian Guy explains how research into complaints sent to council Twitter accounts gives local go...

Meeting community expectations

By Gillian Guy | 19 January 2016

Gillian Guy explains how councils can be more proactive in simplifying their communication proces...