Talking about the 'now generation'

By Nigel Bates | 21 January 2014

Nigel Bates outlines how local authorities can respond to ever higher customer expectations to dr...

Social Care from a new perspective

By Nigel Bates | 22 May 2013

Nigel Bates looks at the scale of the new challenges facing the new Clinical Commissioning Groups.

Engagement – the key to service innovation

By Nigel Bates | 26 March 2013

With a bigger budget and increasing demand comes a bigger challenge to maximise efficiencies, say...