IMPROVEMENT

Back to the basics

Croydon LBC's chief executive Katherine Kerswell talks to Dan Peters about the council's positive peer challenge report and why the council is focused on getting the fundamentals right

article-author
By Dan Peters | 12 February 2025
© Croydon Council

When Croydon LBC chief executive Katherine Kerswell first arrived in the south London borough, she soon discovered the council's phone system did not work.

Residents could be lost in the system for 45 minutes and council staff would not know they were hanging on hold.

Dan Peters

Popular articles by Dan Peters

  1. LGA concerns over Casey capacity
  2. Hillingdon: Slough merger 'unsubstantiated'
  3. Slicing districts could slow LGR for fast-track areas
  4. Former MP calls for national public inquiry after 'clearly inadequate' Prevent review

SUBSCRIBE TO CONTINUE READING

Get unlimited access to The MJ with a subscription, plus a weekly copy of The MJ magazine sent directly to you door and inbox.

Subscribe

Full website content includes additional, exclusive commentary and analysis on the issues affecting local government.

Login

Already a subscriber?

Dan Peters

Popular articles by Dan Peters

  1. LGA concerns over Casey capacity
  2. Hillingdon: Slough merger 'unsubstantiated'
  3. Slicing districts could slow LGR for fast-track areas
  4. Former MP calls for national public inquiry after 'clearly inadequate' Prevent review
footer-logo

©2024 Hemming Group Limited. Registered in England and Wales. Registered No: 490200. VAT number GB342 023 408