At a recent training session with the council's senior management team, I talked about the ‘John Lewis council'. 

We were discussing what type of council we want Arun DC to be in the future, following on from our discussions about the future vision for the council with members. We have agreed we will continue to deliver our priorities without it costing the taxpayer more by fulfilling a 2020 Vision programme, which aims to: offer an improved customer experience; build better relationships with other organisation and the community; provide more digital opportunities to make dealing with us easier; and become smaller but more effective