Channeling customer excellence

By Nigel Lynn | 27 February 2018

Nigel Lynn asks why local authorities can’t adopt the John Lewis principle when it comes to offer...

It's about details, details, details

By Nigel Lynn | 07 November 2017

A strong, flexible team is key in any successful organisation – and as the sporting world has sho...

Put your trust in the right data

By Nigel Lynn | 09 August 2017

Nigel Lynn comments on the importance of thoroughly-checked local statistics – and a willingness ...

Connection problems

By Nigel Lynn | 14 February 2017

Digital transformation is helping to revolutionise the way many older people live, but Nigel Lynn...

Harder, better, faster, stronger

By Nigel Lynn | 14 September 2016

Local government has barely scratched the surface on digital opportunity and must wise up to the ...