MANAGEMENT

Losing the confidence of members

It’s crucial for managers to keep the confidence of members, says Blair McPherson. ‘But the trouble is they are increasingly reliant on the information they’re fed by their bosses.’

You can get everything wrong and still keep your job. You can do nothing wrong and still lose your job. You can survive a budget overspend, a damming inspection report , a PR disaster, or even being on police bail during a prolonged fraud investigation.

But lose the confidence of members and you're out the door.

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