AI

Making magic

Tony Clements says that at their best, AI tools are helping Ealing LBC’s staff build better relationships with residents

© Ealing LBC

Last month, the leader of Ealing LBC Peter Mason, one of council's fantastic social workers and I met with the Prime Minister to talk about our approach to using artificial intelligence (AI) in public services.

We spoke to him about a tool called Magic Notes, which creates reports and case notes from recordings of meetings between social workers and their clients, and reduces administration time by half.

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