Over the past year, the Local Government Ombudsman (LGO) has had 90,000 contacts with the public and resolved over 10,000 complaints, according to a new report.

The LGO's annual report and accounts for 2012- 2013 show that 55% of complaints received a decision within 13 weeks, and there has been a 19% reduction in the number of request for reviews of its decisions.

The most common area for complaint was education and children services (19%), followed by planning and development (14%).

Dr Jane Martin, Local Government Ombudsman, said: ‘The LGO is now a lean, fit for purpose organisation. As we approach our fortieth year, we look forward to giving the public the high quality service they deserve for many more years to come.'