OMBUDSMAN

Ombudsman struggles to allocate cases

A 15% increase in complaints received by the Local Government and Social Care Ombudsman in the last financial year left many cases unallocated, the watchdog has admitted.

By Emily Twinch | 17 December 2024
Ombudsman Amerdeep Somal © Local Government and Social Care Ombudsman

A 15% increase in complaints received by the Local Government and Social Care Ombudsman in the last financial year left many cases unallocated, the watchdog has admitted. 

The ombudsman's annual report revealed it failed to meet its target of completing 40% of assessments in 20 working days in 2023-24.

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Popular articles by Emily Twinch

  1. 'Budgetary pressures' force plea to Government
  2. Mayors can transform towns and cities with more powers and funding, says report
  3. Reeves reforms could lead to higher returns, Welsh pension funds say
  4. Police take 'no further action' against Croydon officers
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