Ombudsman struggles to allocate cases
OMBUDSMAN

Ombudsman struggles to allocate cases

By Emily Twinch | 17 December 2024

A 15% increase in complaints received by the Local Government and Social Care Ombudsman in the last financial year left many cases unallocated, the watchdog has admitted.

HOUSING

Borough's 'defensive complaints culture' criticised

By Martin Ford | 28 November 2024

A London borough has been accused of having a ‘defensive complaints culture’ by a housing watchdog.

HOUSING

Council landlords struggle with damp and mould

By Martin Ford | 16 October 2024

Seven councils have been named in a housing watchdog’s report on severe maladministration in damp...

HOUSING

'Painful' start to housing regulation

By Martin Ford | 25 September 2024

Councils will experience a ‘painful’ start to the new regime of social housing regulation, a seni...

HOUSING

Ombudsman takes councils to task over leaks

By Martin Ford | 11 July 2024

Twelve councils have been highlighted in a report detailing findings of severe maladministration.

HOUSING

Council appeared to be in 'crisis management mode'

By Ellie Ames | 20 February 2024

‘Multiple and repeated’ failures by Hammersmith & Fulham LBC left residents feeling ‘anything but...

HEALTH

Ombudsman calls for Royal Commission for social housing

By William Eichler | 23 January 2024

The Housing Ombudsman has called for the establishment of a Royal Commission to deliver a long-te...

WHITEHALL

Gove criticises 'unacceptable' maladministration findings

By Ellie Ames | 11 December 2023

Housing secretary Michael Gove has told three councils he will take a ‘personal interest’ in how ...

FINANCE

Incoming Ombudsman defends lack of experience

By Martin Ford | 19 September 2023

The woman due to become the new Local Government and Social Care Ombudsman has defended her lack ...

OMBUDSMAN

Getting the basics right

By Ann McGauran | 26 August 2023

Paul Najsarek says these may not be easy times for public services, but a focus by councils on co...

HOUSING

Stoke-on-Trent guilty of severe maladministration

By Martin Ford | 15 August 2023

Stoke-on-Trent City Council has received a severe maladministration ruling from the housing ombud...

frederica-diamanta

Senior Finance Business Partner

£55,056 - £61,824 plus benefits and relocation support

Premium jobWe are proud of the track record that South Yorkshire Pensions Authority (SYPA) has achieved over a long period. Apply for this job

South Yorkshire Pensions Authority

Divisional Director of Adult Social Care -Transformation and Commissioning

£113,417 to £115,863

This role will be working with the statutory DASS role and the Divisional Director of Adult Social Care. Apply for this job

Torbay Council

Chief Executive

£186,000 - £221,000

Enfield Council is looking for an exceptional Chief Executive to lead one of London’s most dynamic and diverse boroughs. Apply for this job

Enfield London Borough Council

frederica-diamanta

Senior Finance Business Partner

£55,056 - £61,824 plus benefits and relocation support

Premium jobWe are proud of the track record that South Yorkshire Pensions Authority (SYPA) has achieved over a long period. Apply for this job

South Yorkshire Pensions Authority

Divisional Director of Adult Social Care -Transformation and Commissioning

£113,417 to £115,863

This role will be working with the statutory DASS role and the Divisional Director of Adult Social Care. Apply for this job

Torbay Council

Chief Executive

£186,000 - £221,000

Enfield Council is looking for an exceptional Chief Executive to lead one of London’s most dynamic and diverse boroughs. Apply for this job

Enfield London Borough Council