Council had 'distorted view of reality', says ombudsman
HOUSING

Council had 'distorted view of reality', says ombudsman

By Joe Lepper | 22 May 2025

Hackney LBC ‘missed opportunities’ to improve homes it manages as it views problems facing tenants through a false ‘positivity prism’, the Housing Ombudsman has warned.

OMBUDSMAN

Ombudsman struggles to allocate cases

By Emily Twinch | 17 December 2024

A 15% increase in complaints received by the Local Government and Social Care Ombudsman in the la...

HOUSING

Borough's 'defensive complaints culture' criticised

By Martin Ford | 28 November 2024

A London borough has been accused of having a ‘defensive complaints culture’ by a housing watchdog.

HOUSING

Council landlords struggle with damp and mould

By Martin Ford | 16 October 2024

Seven councils have been named in a housing watchdog’s report on severe maladministration in damp...

HOUSING

'Painful' start to housing regulation

By Martin Ford | 25 September 2024

Councils will experience a ‘painful’ start to the new regime of social housing regulation, a seni...

HOUSING

Ombudsman takes councils to task over leaks

By Martin Ford | 11 July 2024

Twelve councils have been highlighted in a report detailing findings of severe maladministration.

HOUSING

Council appeared to be in 'crisis management mode'

By Ellie Ames | 20 February 2024

‘Multiple and repeated’ failures by Hammersmith & Fulham LBC left residents feeling ‘anything but...

HEALTH

Ombudsman calls for Royal Commission for social housing

By William Eichler | 23 January 2024

The Housing Ombudsman has called for the establishment of a Royal Commission to deliver a long-te...

WHITEHALL

Gove criticises 'unacceptable' maladministration findings

By Ellie Ames | 11 December 2023

Housing secretary Michael Gove has told three councils he will take a ‘personal interest’ in how ...

FINANCE

Incoming Ombudsman defends lack of experience

By Martin Ford | 19 September 2023

The woman due to become the new Local Government and Social Care Ombudsman has defended her lack ...

OMBUDSMAN

Getting the basics right

By Ann McGauran | 26 August 2023

Paul Najsarek says these may not be easy times for public services, but a focus by councils on co...

frederica-diamanta

Strategic Director, Finance and Resources (S.151 Officer)

£110,799 - £120,706

Blackburn with Darwen is a distinctive, welcoming and vibrant borough with a strong identity and a genuine buzz about the place. Apply for this job

Blackburn with Darwen Borough Council

Principal Lawyer (Adult Social Care)

£55,036 - £58,879

Are you an experienced Adult Social Care Lawyer looking to expand your skill Apply for this job

West Northamptonshire Council

Fire Safety Surveyor

£66555 - £76077 per annum

Help protect residents and shape better standards across our borough.As a Fire Safety Surveyor, you'll use your technical expertise to help make homes Apply for this job

The Royal Borough of Kensington & Chelsea Council

frederica-diamanta

Strategic Director, Finance and Resources (S.151 Officer)

£110,799 - £120,706

Blackburn with Darwen is a distinctive, welcoming and vibrant borough with a strong identity and a genuine buzz about the place. Apply for this job

Blackburn with Darwen Borough Council

Principal Lawyer (Adult Social Care)

£55,036 - £58,879

Are you an experienced Adult Social Care Lawyer looking to expand your skill Apply for this job

West Northamptonshire Council

Fire Safety Surveyor

£66555 - £76077 per annum

Help protect residents and shape better standards across our borough.As a Fire Safety Surveyor, you'll use your technical expertise to help make homes Apply for this job

The Royal Borough of Kensington & Chelsea Council