The peak of the coronavirus pandemic meant that councils had to completely change the way they operated. Digital transformation was instrumental in ensuring that citizens could access all the services at a time when they needed them the most. 

I run the digital team at 3C ICT, the shared service that provides IT for South Cambridge DC, Huntingdonshire DC and Cambridge City Council. Formed about five years ago, we provide development work for each of the councils in order to integrate systems and to connect some of their back-office systems through to products, such as online customer engagement portals and eForms Designer.