BUSINESS

Outsourcing blamed for bin complaints increase

The outsourcing of waste collections by councils in England has led to an increase in the number of complaints being upheld by the ombudsman, a new report has warned today.

The outsourcing of waste collections by councils in England has led to an increase in the number of complaints being upheld by the ombudsman, a new report has warned today.

Four out of five complaints made about waste and recycling services to the Local Government and Social Care Ombudsman last year were upheld - up from three out of five the year before.

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