When Hertfordshire CC wanted to tackle its adult social care costs, it was looking for more than just efficiency. A recent MJ debate looked at the process and results. Heather Jameson reports.

'No one reading this is going to be surprised at the challenges we face,' the deputy leader of Hertfordshire, Cllr David Lloyd, says. We are at a round table debate, organised by The MJ and Serco. In addition to the debating chief executives round the table are several representatives from Hertfordshire, one of the authorities Serco works with.