FINANCE

Savings vs satisfaction?

Despite council cuts of nearly £100m since 2010, resident satisfaction in east London’s Waltham Forest is at nearly 80%. Martin Esom gives an insight into how the local authority has tackled its financial challenges and is targeting greater growth.

Transformation. The word itself conjures up an array of mental images suggesting change, evolution, progression, a journey.

And in 2016, it's likely to be one of the most over-used words in local government. In Waltham Forest it's become far more than just a word over the past six years.

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