FINANCE

Why we need to streamline customer contact

Local authorities still lag behind the private sector when it comes to providing user-friendly customer contact services. A discussion hosted by The MJ and Asidua, attended by leading local authority customer services heads examined both the barriers to better provision and the solutions. Thomas Bridge reports on the highlights of the debate.

Local authorities still lag behind the private sector when it comes to providing user-friendly customer contact services. A discussion hosted by The MJ and Asidua, attended by leading local authority customer services heads examined both the barriers to better provision and the solutions. Thomas Bridge reports on the highlights of the debate.

Delivery of customer contact services in the current economic climate remains a challenge, with multiple obstacles hindering effective communication between residents and their local authorities.

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