Barnsley MBC was one of the first in the UK's public sector to trial Microsoft 365's AI tool, Copilot. Six months in, Wendy Popplewell shares insights as to how the tool is helping staff, including social workers, spend less time on admin and more time with the community.

Barnsley MBC's journey with AI is grounded in our commitment to transform the services we deliver. There is a drive and ambition to try new approaches when dealing with some of our most difficult challenges. As with all councils, the goalposts of these challenges are constantly moving.