It feels as though even the most die-hard technophobes now get that public sector plc's digital approach is vital in identifying and maximising customer service improvements and cost savings.

The pace of change is accelerating and new digital tools and technology are central to survival, improvement and keeping customer-centric. But it's not just about the end user. The key to the success of a project isn't just about a new bit of kit, it's about the attitude of the people who make it happen.