DIGITAL

A world of opportunities and challenges

A survey by The MJ and BT asked local authority chief executives and managers for their views on how digital transformation was changing their service delivery. Michael Burton reports on the key findings.

Digital transformation is a top priority for local authority managers and while most have a strategy in place to deliver it, lack of both skills and investment remain key barriers to implementation, according to a recent survey by The MJ and BT.

For the majority of respondents, there is a mismatch between what managers see as digital priorities and how far they have progressed with implementing it themselves; while 32% see the cloud as a priority only 12% said they were fully using it. Similarly, 39% saw data sharing as important but only 8% admitted to having started to implement it in their own organisation. The chief executive remains a key figure in leading digital transformation strategies with 56% of the poll naming the chief as main driver of change. Interestingly, less than half the respondents cited the chief information officer or IT department in this capacity.

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