A forthcoming report by the Demos think-tank advocates moving from ‘transactional’ to ‘relational’ public services.
Presenting an exclusive preview at The MJ's Future Forum event, Demos chief executive Polly Mackenzie said the most important elements were participation, openness and continuity.
Want full article access?
Receive The MJ magazine each week and gain access to all the content on this website with a subscription.
Full website content includes additional, exclusive commentary and analysis on the issues affecting local government.
Already a subscriber? Login